Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please reach out to us using the website contact form
Yes! We want you to see the quality of our products from your own eyes, so we are offering free shipping and return on your first order plus a money back guarantee!
Once you have found the item you wish to purchase, click on the “ADD TO CART” button. Follow the instructions through the ordering process to complete your purchase. The transaction will not be transmitted until the process is complete and you have provided your credit card information or payment method.
When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. You can also visit your account to view your tracking number if you misplaced the email.
Contact us through the website contact form to cancel your order. If the order hasn't left our warehouse yet, you will get a full refund. If it did, you will get a full refund minus shipping fees.
If you product arrives and it is damaged, please communicate with us immediately. We will send you another product free of charge. We may require photos for proof of damage
Shipping & Returns
We currently ship to Canada and the US. If you are outside of these countries, communicate with us for a special rate.
Orders are processed within 1 to 3 business days. Based on your location, usual delivery times are between 3 to 9 business days. Please not that due to circumstances out of our control, these delivery times may vary. For more information, visit our shipping policy page.
Yes, you have 14 days to communicate with us and return the item if it doesn't work for you. Please note it must be in its original condition for us to accept a return. For more information, visit our return policy page.
Our rugs are durable yet lightweight and fit perfectly in any standard-sized washer and dryer, so you can kiss germs and allergens goodbye.
Simply spot treat and throw your rug in your home washer with mild detergent, dry on low heat, and your rug is good as new!
Below each or our rugs lies a nonslip backing that will help the rug stick to its place.
The patent nonslip backing to our one-piece rug is safe on all vinyl, hardwood, tile, or laminate surfaces, so no extra purchases are required!
Yes, our rugs are stain-resistant, so when you see a spill or accident, simply spot treat and wash as soon as possible.
The rugs have a waterproof barrier that helps stop pet accidents and household spills from seeping through and protecting your floors.