Shipping policy
WE ARE OFFERING FREE SHIPPING AND RETURN ON YOUR 1ST ORDER SO YOU CAN TRY THE PRODUCT RISK-FREE.
All regular orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For custom orders, you can expect a longer delay depending on the product specs.
Some postal service problems are outside of your control and may cause additional delays.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Flat rate shipping in Canada on future orders: $14.90
Flat rate shipping in USA on future orders: $19.90
All orders above $199 are eligible for FREE SHIPPING!
|
Shipping option |
Estimated delivery time |
Price |
|
Expedited parcel |
3 to 9 business days |
varies based on your location |
|
Xpresspost |
1 to 3 business days |
varies based on your location |
|
Priority |
1 to 2 business days |
varies based on your location |
International Shipping
We offer international shipping to most countries.
Shipping charges for your order will be calculated and displayed at checkout.
For international shipping can vary greatly depending on the destination. Contact us at info@friendlyrugs.com for more information.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
varies based on the country |
varies based on your location |
|
Xpresspost |
varies based on the country |
varies based on your location |
|
Priority |
varies based on the country |
varies based on your location |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@friendlyrugs.com with your name and order number, and we will look into it for you.
Visit Your Account to track your shipment
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Returns, and exchanges
We accept exchanges up to 14 days after delivery, if the item is unused and in its original condition, and we will give you a refund (minus shipping fees), or a credit for an exchange.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@friendlyrugs.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@friendlyrugs.com.